Contact

For all inquiries, Silk & Iris provides direct support via email. Requests are handled in the order they are received.

Customer Support

For questions related to Orders and shipping, Returns and refunds, Product information, Account or payment issues contact: info@silkandiris.com

Business & Partnerships

For wholesale or reseller inquiries, Ambassador or influencer collaborations and General business requests contact: business@silkandiris.com

Response Time

Support requests are typically answered within 1–2 business days. Response times may vary during peak periods.

Important Information

When contacting support regarding an order, include:

Order number, Full name used at checkout, Clear description of the issue. Incomplete requests may delay processing.

Silk & Iris does not offer phone support. All communication is handled via email to ensure accuracy and proper documentation.