Privacy Policy

Last updated: May 12, 2026

Silk & Iris, a trading name of Dutch Corporation B.V., respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit our website, place an order, contact us, or otherwise interact with our services.

Personal Data We Collect

We may collect personal data in the following situations:

When you browse our website;
When you create an account;
When you place an order;
When you contact customer support;
When you subscribe to marketing communications;
When you interact with advertisements, analytics, or cookies.

Depending on your interaction with our website, we may collect:

Name and surname;
Billing and shipping address;
Email address;
Phone number;
Payment and transaction details;
IP address and browser information;
Device and usage information;
Order history and preferences.

How We Use Personal Data

Your personal data may be used for the following purposes:

Processing and fulfilling orders;
Handling payments and fraud prevention checks;
Providing customer support;
Managing your account and preferences;
Sending order confirmations and service communications;
Improving website functionality and user experience;
Providing personalized recommendations and advertisements;
Complying with legal and regulatory obligations.

Legal Basis for Processing

Where required under applicable law, we process personal data based on one or more of the following legal grounds:

Performance of a contract;
Compliance with legal obligations;
Legitimate business interests;
Your consent, where required.

Marketing Communications

Silk & Iris may send promotional communications via email or other channels where permitted by law or where consent has been provided.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in each message.

For SMS, messaging platforms, or other marketing communications, you may opt out by contacting:

info@silkandiris.com

Please note that even after opting out of marketing, you may still receive essential service-related communications regarding your orders or account.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Operate and secure the website;
Remember user preferences;
Analyze website traffic and performance;
Measure advertising effectiveness;
Provide personalized content and advertisements.

Third-party services such as Shopify, Meta, Google, TikTok, or analytics providers may place cookies or tracking technologies on your device in accordance with their own privacy policies.

You may manage or disable cookies through your browser settings where permitted.

Payment Information

Payment information is processed securely through third-party payment providers.

Silk & Iris does not store full payment card details on its own servers.

Payment data is encrypted during transmission using industry-standard security measures.

Data Sharing

We do not sell personal data.

Personal data may be shared with trusted third parties where necessary for business operations, including:

Payment processors;
Shipping and logistics providers;
IT and hosting providers;
Fraud prevention and security services;
Marketing, analytics, and advertising partners;
Professional advisers or authorities where legally required.

All third parties are expected to process personal data in compliance with applicable data protection laws.

International Data Transfers

Some third-party providers may process personal data outside your country of residence, including outside the European Economic Area (EEA) or the United Kingdom.

Where required, appropriate safeguards are implemented to protect personal data during international transfers.

Data Retention

Personal data is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, fraud prevention, and reporting obligations.

Retention periods may vary depending on the nature of the data and applicable legal requirements.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data;
Request correction of inaccurate data;
Request deletion of personal data;
Restrict or object to processing;
Withdraw consent for marketing communications;
Request portability of your data;
Lodge a complaint with a supervisory authority.

Requests may be submitted via:

info@silkandiris.com

Data Security

Silk & Iris implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.