Shipping Policy

Last updated: May 12, 2026

Silk & Iris processes and ships orders using established logistics partners to ensure reliable delivery. This Shipping Policy applies to all orders placed through our website.

Shipping & Tracking

Orders are shipped through third-party carriers and logistics partners. Shipping costs and available delivery methods may vary depending on the destination and selected shipping option.

Once your order has been dispatched, you will receive a tracking number where available. Tracking confirmation shows that the order has been handed over to the carrier and is in transit.

Processing Time

Orders are usually processed within 1 business day, excluding weekends and public holidays.

Once processing has started or the order has been shipped, the order can no longer be modified or cancelled.

Delivery Estimates

All shipping and delivery estimates are provided in good faith and are not guaranteed delivery dates.

Country / Region	Standard Shipping	Express Shipping
United States	4–7 calendar days	3–6 calendar days
United Kingdom	5–8 calendar days	3–6 calendar days
Canada	6–10 calendar days	5–9 calendar days
Australia	4–8 calendar days	4–6 calendar days
New Zealand	4–8 calendar days	Not available
Netherlands	4–7 calendar days	Not available
Belgium	4–7 calendar days	Not available
France	5–8 calendar days	4–6 calendar days
Germany	4–7 calendar days	Not available
Austria	5–8 calendar days	4–7 calendar days
Luxembourg	5–10 calendar days	Not available
Spain	5–8 calendar days	4–6 calendar days
Ireland	5–9 calendar days	Not available
United Arab Emirates	5–9 calendar days	Not available
Denmark	5–8 calendar days	4–6 calendar days
Sweden	6–12 calendar days	6–9 calendar days
Switzerland	5–8 calendar days	Not available
EU — Other Countries	5–9 calendar days	4–7 calendar days
Rest of the World	6–12 calendar days	Not available

International Shipping

Silk & Iris ships worldwide. International delivery times may vary depending on destination, customs procedures, local carrier handling, holidays, and circumstances outside our control.

Orders may be fulfilled through international suppliers, warehouses, or logistics partners. This may result in separate shipments if multiple items are ordered.

Any duties, taxes, or import fees imposed by local authorities, where applicable, are the sole responsibility of the customer unless otherwise stated at checkout. These charges are not shipping fees charged by Silk & Iris.

Delivery Delays

Silk & Iris is not responsible for delays caused by customs clearance, carrier disruptions, incorrect shipping information, weather conditions, public holidays, international logistics issues, or other circumstances outside our reasonable control.

If your order is delayed, please contact us so we can assist with checking the shipment status.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Silk & Iris is not responsible for orders delayed, returned, lost, or delivered incorrectly due to inaccurate or incomplete shipping details provided by the customer.

Missing, Damaged, or Not Received Orders

Claims for damaged or missing items must be submitted within 14 days of delivery.

Claims must include:

Clear photos of the item;
Photos of the packaging, where applicable;
Order number and customer details;
A clear description of the issue.

Damage to outer packaging alone does not qualify for compensation if the product itself is intact.

If tracking information confirms successful delivery to the address provided at checkout, Silk & Iris may consider the order fulfilled. However, customers may still contact us for assistance in resolving carrier-related delivery issues where appropriate.

Claims relating to delivered-but-missing parcels must be submitted within 7 days of delivery confirmation.

Order Changes & Cancellations

Modification or cancellation requests must be submitted within 12 hours of purchase.

Once processing has started or the order has been shipped, no changes can be guaranteed.

Once an order has been shipped, it can no longer be cancelled. Customers may still be eligible for a return or refund in accordance with our Return & Refund Policy and applicable consumer protection laws.

Returns Related to Delivery

If an order is returned to sender due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, additional shipping costs may apply.

Refund eligibility for returned shipments is determined in accordance with our Return & Refund Policy and applicable consumer protection laws.