FAQ's

How long does shipping take?
Delivery times vary by location. Most orders arrive within 4–9 business days.

When will my order be processed?
Orders are processed within 1 business day (excluding weekends and holidays).

How can I track my order?
Once shipped, you will receive a tracking number via email.

Do you ship internationally?
Yes, we ship worldwide.

Will I have to pay customs fees?
Customs duties and taxes are the responsibility of the customer.

What is your return policy?
Silk sleep masks and pillowcases can be returned within 100 days. All other products within 30 days. Items must be unused and in original condition.

Who pays for return shipping?
The customer is responsible unless the item is defective or incorrect.

Can I exchange an item?
No direct exchanges. Approved returns receive store credit.

How long do refunds take?
Refunds are processed after inspection and depend on your payment provider.

Can I cancel or change my order?
Only within 12 hours of purchase.

I entered the wrong address, what should I do?
Contact info@silkandiris.com immediately.

Are your products real silk?
Material details are listed on each product page.

How do I care for silk?
Use cold water and gentle washing. Avoid heat.

Will colors look exactly the same?
Slight variations may occur due to screen differences.

What payment methods do you accept?
Major credit/debit cards and available checkout options.

Is my payment secure?
Yes, all payments are encrypted and processed securely.

How can I contact support?
info@silkandiris.com

Response time?
1–2 business days.

Do you offer phone support?
No, support is email only.